Terms and Conditions

Company: Sugar Plum Sweetery Limited (Irish company number 705260, VAT 3805054PH) of 19 Dominick Street, Mullingar, Co. Westmeath, Ireland, N91 Y772 (“we”, “us”, “our”). “Sugar Plum Sweetery” is a registered trade mark.

These terms govern all wholesale purchases of our products and any related services. By placing an order, opening a trade account, or accepting delivery you agree to these terms.

1) Scope & Changes

1.1 These B2B terms apply to sales to trade/wholesale customers only. Consumer rights legislation does not apply.
1.2 We may update these terms at any time by posting a new version on our website and/or emailing you. The updated terms apply to orders placed after the effective date shown.

2) Orders & Acceptance

2.1 You may order via our website or agreed digital ordering channels (together, the “Website”).
2.2 Your order is an offer to buy. A binding contract forms only when we issue an order confirmation (email/on-screen) or dispatch the goods, whichever occurs first.
2.3 Orders are usually processed within 24 hours when received before the published cut-off times (see our FAQs). We try to accommodate changes but cannot guarantee amendments after submission.
2.4 All orders are subject to availability and any applicable minimum order values and delivery charges published on the Website. If an item is unavailable, we may issue a credit or (with your agreement) substitute a comparable item.
2.5 We may reject or cancel any order (e.g., stock constraints, pricing error, account status, destination not serviceable).

3) Pricing, VAT & Payment

3.1 Prices are shown exclusive of VAT unless stated otherwise. VAT is charged at the applicable rate. Some items may be zero-rated under Irish law.
3.2 Delivery, handling, and other surcharges (if any) are shown at checkout and depend on method, destination and order value thresholds.
3.3 Payment terms:
  a) Card/Prepay: we charge your card on acceptance. Dispatch is conditional on successful payment.
  b) Approved credit accounts: if we agree written credit terms, invoices are due [e.g., 30 days EOM] from invoice date unless we state otherwise in writing. Credit limits may be amended or withdrawn at our discretion.
3.4 Late payment: we may charge interest and fixed recovery costs under the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (as amended) and suspend further deliveries. You agree to reimburse our reasonable costs of collection (including legal costs).
3.5 We use third-party payment processors. You must keep your payment details up-to-date and promptly dispute any incorrect charges.

4) Title, Risk & Resale

4.1 Risk in the goods passes to you on delivery to the delivery address or your carrier.
4.2 Title to the goods remains with us until we receive full, cleared payment for all sums owed by you (not only the specific invoice). Until title passes, you: (i) hold goods as our fiduciary bailee; (ii) must store them separately and keep them identifiable and insured; and (iii) must not remove or deface identifying marks. We may enter your premises to repossess unpaid goods.
4.3 You purchase for resale in the ordinary course of business. Use of our trade marks, brand assets, images or product descriptions in marketing or online marketplaces requires our prior written consent and must follow our brand guidelines. We may withdraw permission at any time.

5) Delivery

5.1 Delivery is complete on arrival at the address you specify at checkout (curb-side/pallet drop or courier hand-over as applicable).
5.2 Delivery dates are estimates. We are not liable for delays caused by events beyond our reasonable control (e.g., adverse weather, carrier issues, traffic, supplier failure).
5.3 Missed deliveries: if no one is available to receive goods, the carrier will follow its standard process. Because many items are perishable, re-delivery may not be possible and goods may be disposed of. We are not responsible where delivery fails due to incorrect details, site access restrictions, or unavailability at the address.
5.4 Inspection & claims: you must inspect goods on delivery and notify us within 48 hours (with photos) of shortages, transit damage, or non-conformity. For concealed damage, notify us within 5 calendar days of delivery. After these windows, goods are deemed accepted.

6) Returns, Non-Conformity & RMA

6.1 We do not accept change-of-mind returns for wholesale orders.
6.2 If goods are faulty, damaged in transit, or not as agreed, we will (at our option) repair, replace, or credit the affected items up to the price paid for those items, provided you: (i) notify us within the time limits in clause 5.4; and (ii) follow our RMA instructions.
6.3 Perishable items may not be returned unless we authorise it in writing. Do not return anything without an RMA number.
6.4 Packaging: our handmade products are delicate. Minor breakage in transit can occur and does not affect fitness for consumption where packaging is sealed and product coloration is normal. Tell us either way—replacements may be limited; a refund/credit may be the only remedy.

7) Warranty

7.1 We warrant that goods will materially conform to our specification on dispatch and be of satisfactory quality, subject to proper handling, storage and use by you.
7.2 The warranty does not cover defects arising from: misuse, neglect, accident, failure to follow our/storage instructions, or normal shelf-life/expiry.
7.3 Except as set out in these terms, all warranties and conditions are excluded to the fullest extent permitted by law.

8) Liability

8.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.
8.2 Cap: our total aggregate liability for any order (whether in contract, tort, negligence or otherwise) is limited to the amount paid for the goods under that order.
8.3 We are not liable for: loss of profits, sales, revenue, business, goodwill or reputation; business interruption; wasted expenditure; or any indirect, special or consequential loss; or loss/damage not reasonably foreseeable.
8.4 You shall indemnify us against third-party claims and liabilities arising from your resale, handling, storage or marketing of the goods in breach of these terms or applicable law.
8.5 You must give us a reasonable opportunity to remedy any matter before incurring costs.

9) Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including fire, flood, adverse weather, strikes, labour disputes, epidemics/pandemics, governmental action, disruption to utilities, supplier failure, transport issues, civil unrest, terrorism or war.

10) Accounts & Security

10.1 We will communicate primarily by email to the address on your account; sometimes we may call you.
10.2 You are responsible for safeguarding account credentials. Notify us immediately of any suspected compromise. We may reset passwords, suspend or cancel accounts to protect security or where these terms are breached.
10.3 You can request account closure at any time; existing rights and obligations (including outstanding orders/invoices) survive closure.

11) Website Use, IP & Acceptable Use

11.1 The Website, its structure, content, images, videos, text and software are owned by us or our licensors and are protected by IP laws. For your internal business use, you may view on screen and print one copy of relevant pages. No other use (including scraping, framing, deep-linking, modification, reverse-engineering, or commercial exploitation) is permitted without our prior written consent.
11.2 Do not upload, post or transmit any unlawful, infringing, deceptive, offensive, harassing, or harmful content; deploy malware; attempt to gain unauthorised access; or use automated means to interact with non-public parts of our systems.
11.3 You grant us a licence to use any reviews, photos or other user-generated content you submit for marketing (web, social, email), subject to any written withdrawal you send us.

12) Compliance & Product Handling

12.1 You must comply with all applicable laws and regulations for storage, handling, labelling and resale of confectionery and chocolate products in your market.
12.2 Do not represent yourself as our agent. Do not use our trade marks or brand assets without written permission and adherence to brand guidelines.

13) Governing Law & Disputes

These terms and any dispute or claim (non-contractual included) are governed by Irish law, and the courts of Ireland have exclusive jurisdiction.

14) Company Information & Contact

Company name: Sugar Plum Sweetery Limited (No. 705260)
Registered office & trading address: 19 Dominick Street, Mullingar, Co. Westmeath, Ireland, N91 Y772
General enquiries / claims: see the Contact Us page on our Website or email hello@sugarplumsweetery.ie